 Questions
about Backing Up Multiple Computers
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Q: Can two computers share the same Computer ID?
A. No. If two computers have the CyBackup software
installed with the same Computer ID, every time one of the computers
starts a backup, it will overwrite all of the information from the other
computer.
Q: How do I add new users/computers to my account?
A. You can add new users/computers to your account
by contacting us at
support@cybackup.com. We will
be able to help you purchase additional users/computers, if you currently have
a single computer account or add additional users/computers if you have
a multi-user account.
Q: How do I install the new computers to my multi-user account?
A. Once you have purchased or added a new computer
to your account, you will download the software to that computer and
follow the installation instructions contained in this User Guide. Instead
of selecting a new Encryption Key, you will Load or Type in the Encryption
Key that you selected for the first computer of your account (Computer
ID 0000). All other aspects of the installation and configuration are
the same.
Q: Do all of the computers of my account need the same Encryption
Key?
A. Yes. All of the computers of your account do
need the same Encryption Key. This enables the account administrator
to ensure that the data for all computers is properly secured.
Q: Do all of the computers of my account need the same Username
and Password?
A. All of the computers require the same Username.
Each computer will have a different Computer ID and may have a unique
Password.
Q: Do all of the computers of my account have different file catalogues?
A. Yes. Each computer that you are backing up has
different file catalogues so that backups are specific to each computer.
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