 Questions
about Account Administration
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Q: What happens if I lose my username and password?
A. If you lose your username or password, email
us at support@cybackup.com and our customer support team will help you
with your user information.
Q: What happens if I lose my encryption Key?
A. If you lose your Encryption Key and the
CyBackup software is still installed on your computer, then you can Print your
Encryption Key or Save it to a file at any time using the software.
If you have had a system failure and your OBS software
is not installed, unfortunately, you will not be able to retrieve your
data without your Encryption Key. This is because in order to ensure
that your data is completely secure, OBS does not store a copy
of your Encryption Key.
Q: Can I change my Encryption Key?
A. For security purposes, you cannot change your
Encryption Key within the software. The only way to change your
Encryption Key is to reinstall the software and then select
a new Encryption Key. However, you will have to recreate your backup
sets and backup all of your files again.
Q: Can You store a copy of my Encryption Key?
A. In order to maintain the highest level of security
for your data, we cannot store a copy of your Encryption Key.
Please make sure that you keep printed and electronic copies of your
Encryption Key in a secure, offsite location, such as a Safe Deposit
Box.
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